Getting Started Checklist


Completing these easy steps will help you gain access to the tools and resources you need to successfully manage your EMC environment.

Step 1—Register for Online Support

EMC Online Support is the gateway to MyService360TM and your modern customer service experience, connecting you to advanced online service tools and capabilities that enable you to quickly and proactively resolve technical questions and issues related to legacy EMC products. Online Support connects you to global technical support professionals and repositories of knowledge and expertise online—24x7. Resources include product-specific information, software license activation, Service Request creation and management, self-help tools, downloads, and technical support via Live Chat.

Once registered, download our MOBILE App for support on the go.

Step 2—Register Your Products

Once you have access to Online Support, immediately register your legacy EMC products to speed up processing of your Service Requests. You can register during product installation or after logging into Online Support, navigate to “Service Center” from the menu and choose “Product Registration & Licenses.” We also recommend subscribing to notifications and alerts by selecting “Preferences” and then “Subscriptions & Alerts.” Further assistance is available in the Customer Support Guide.

Step 3—Get Connected with Secure Remote Services

MyService360 is best experienced when connected through Secure Remote Services Virtual Edition (ESRS v3), enabling you to interact with data real-time. ESRS v3 is a two-way remote connection between your legacy EMC products / solutions and EMC Customer Service that enables 24/7 remote monitoring and repair. ESRS v3 is a complimentary service that is proactive, secure, virtual, and simple. To get connected with ESRS v3 and begin your proactive services journey, visit the ESRS v3 product page within EMC Online Support, to download, install and configure ESRS v3 within your environment. If you have questions, visit the ESRS Support Community Forum, open a Service Request, or touch base with your local Service Manager.

Step 4—Register for EMC Community Network

Utilize our interactive Support Community to connect with other EMC users and experts. Be sure to follow the “Connect with Customer Service” community where you will find ongoing updates on Customer Service resources and capabilities focused on enhancing your success.

Step 5—Understand Your Support Options

EMC offers choices for support—ProSupport One for Data Center, Basic, Enhanced, and Premium—as well as specialized VCE support options to meet a range of application and business requirements. Understanding the Support Option your organization has selected will help you take full advantage of the features available to you.


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